Privacy Policy

Pasiwe Financial Services provides accounting, tax compliance, payroll, company secretarial, and strategic financial advisory support to growing businesses.

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at: [email protected]

We may collect personal information that you provide directly to us, including:

• your name
• company name
• email address
• phone number
• service interest
• enquiry details or message content

We may also collect certain technical and website usage information, such as:

• browser and device information
• IP address or approximate location data
• pages visited on the website
• interactions with forms, buttons, and website content
• cookie and analytics-related information where applicable

We collect and process personal information for legitimate business purposes, including:

• responding to enquiries
• assessing whether our services are a suitable fit
• contacting prospective clients about requested services
• providing accounting, tax, payroll, advisory, and related support
• improving website performance, user experience, and service delivery
• measuring marketing effectiveness and website conversion activity
• maintaining internal records, security, and operational oversight

We use personal information in a lawful and reasonable manner, and only to the extent necessary for the purposes for which it was collected.

Depending on the interaction, personal information may be used to:

• review and respond to submitted enquiries
• contact you by email or telephone regarding your enquiry
• understand your business needs and service requirements
• manage and improve client intake and follow-up processes
• monitor website usage and advertising performance
• comply with legal, tax, regulatory, and business obligations

We do not sell personal information.

We may share personal information with trusted service providers or operators where reasonably necessary for website operation, communications, analytics, marketing, hosting, or related business functions. These may include website, email, analytics, advertising, and software service providers.

Any such sharing will be limited to what is reasonably necessary for the relevant purpose, and we expect service providers handling information on our behalf to do so securely and responsibly.

We may also disclose personal information where required to do so by law or where reasonably necessary to protect our legal rights, business operations, or security.

Our website may use cookies and similar technologies to improve functionality, understand user behaviour, and measure the effectiveness of website content and marketing activity.

These tools may help us understand:

• which pages users visit
• how users interact with the site
• where website enquiries come from
• whether advertising activity is generating qualified traffic

We may use analytics and advertising tools, including tools associated with website performance tracking and Google advertising activity, where applicable.

If we use such tools, they may collect website interaction data in order to help us improve our site and marketing performance.

If you submit an enquiry through our website, we may contact you to respond to that enquiry, assess service fit, or continue a legitimate business conversation arising from your request.

Where required, and particularly in relation to future marketing communications not directly tied to your enquiry, we aim to respect applicable South African direct marketing requirements.

If you no longer wish to receive marketing-related communications from us, you may object or request that we stop such communications.

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. While no website or transmission method can ever be guaranteed to be completely secure, we aim to use appropriate safeguards to reduce risk and support responsible information handling.

We retain personal information only for as long as reasonably necessary for:

• responding to and managing enquiries
• providing services
• complying with legal, regulatory, tax, and operational obligations
• maintaining appropriate business records
• resolving disputes or protecting legitimate business interests

When information is no longer reasonably required, it should be deleted, anonymised, or otherwise handled in accordance with appropriate retention practices.

Subject to applicable law, you may have the right to:

• request access to personal information we hold about you
• request correction of inaccurate or incomplete information
• object to certain processing in appropriate circumstances
• withdraw consent where consent is the basis for processing
• request that we stop certain communications
• lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been handled improperly

If you believe your rights have been affected or that your personal information has been processed unlawfully, you may raise your concern with the Information Regulator of South Africa.

General contact details for the Regulator are available at: inforegulator.org.za

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or operating practices. The latest version published on the website will apply.

If you have any questions about this Privacy Policy or about how your information is handled, please contact: [email protected]